The Stock on Fire provides a 1-year warranty from the delivery date of the product ordered. Our warranty will cover the full replacement of all units and cover return shipping charges for all malfunctioning products purchased from us. The procedures are as follows:

Once the malfunctioning item is identified, a Return Process needs to be initiated by contacting The Stock on Fire Customer Success team.
Basic information will be required, such as details about the defective product and pictures of the device.
An RMA will be generated and a return label will be provided.
The customer will return the device as instructed, and, upon evaluation of the part, a replacement unit will be sent.
Ideally, all items need to be returned in the same box they were received. Our Warranty Policy covers replacement units but doesn’t guarantee a refund for the returned items.

Please note that a replacement unit will only be shipped after the malfunctioning item is returned and evaluated. Upon receipt, we have up to 30 days to ship a replacement unit.

IMPORTANT: In case the returned product does not fit our Warranty Policy above, it will be returned to the customer at his expense.