Order Cancellation
Stock On Fire respects your right to cancel your order. You have 30 days from the date of delivery to cancel, regardless of reason. To cancel, please submit a clear statement via email to customerservicegroup@stockonfire.com.
Please note:
- A 4% processing fee will be applied upon cancellation.
Return Policy
Stock On Fire offers a hassle-free return process for eligible items. You can return unopened and undamaged products within 30 days of shipment for a refund. A 5% restocking fee will be deducted from the refund amount.
Additional Fees:
- A 4% transaction fee applies to orders paid with a credit card.
- Specially ordered products not carried in stock may incur a 30% restocking fee.
Return Eligibility:
- Products must be returned in their original packaging, sealed and unopened.
- Items must be in the same condition as received, undamaged and unused.
Return Process:
- Submit a return request.
- Our Customer Success team will contact you to confirm details.
- Upon approval, return the product with provided instructions.
- Once received and inspected, a refund will be issued (minus applicable fees).
Important: Returns exceeding 30 days from shipment will not be accepted. Products malfunctioning under warranty will be replaced following our Warranty Policy.
Non-compliant returns will be returned to the customer at their expense.
Warranty Policy
Stock On Fire offers a comprehensive 1-year warranty on all products purchased. This warranty covers full replacement of malfunctioning units and includes return shipping.
Warranty Procedures:
- Contact our Customer Success team to initiate the return process for the malfunctioning item.
- Provide details about the product and pictures of the defect.
- Upon approval, an RMA (Return Merchandise Authorization) and return label will be issued.
- Return the device following provided instructions.
- Upon evaluation, a replacement unit will be shipped.
Important:
- Replacement units are contingent upon receiving and evaluating the malfunctioning item.
- We reserve 30 days to ship a replacement after receipt of the returned product.
Non-compliant warranty returns will be returned to the customer at their expense.
Additional Notes:
- Our warranty policy covers replacement units but does not guarantee refunds.
- Ideally, return all items in the original packaging.
By using our services, you agree to these terms and conditions.