Delivery, Return & Cancellation
Your Order Cancellation Rights and Policy
You are entitled to cancel your order within 7 days, regardless of the reason.
The deadline for canceling an order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
Please note that a 4% fee will be charged upon cancelation/refund request.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
e-mail: info@stockonfire.com
Return Policy
The Stock on Fire refunds orders with a 5% restocking fee when the order is returned within 14 days of shipment.
A 4% transaction fee will be charged for orders that were paid with a Credit Card. If the order contains products that have to be specially ordered and we didn’t carry in stock, there will be a restocking fee of 20%.
In order to be eligible for a return, the products must be sealed and unopened, still in the original box; in the same condition that you receive it, and undamaged in any way.
Once your return request is submitted, our Customer Success team will contact you to confirm information about the order and the product’s condition.
The Stock on Fire does not accept returns for orders past 30 days of shipment. In case of a product malfunctioning, products can be replaced under warranty conditions mentioned in the Terms and Conditions.
IMPORTANT: In case the returned product does not fit our return policy above, it will be returned to the customer at his expense.
